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Thursday, 10 March 2011

A bit of a rant...

So, I apologise now because this post is going to be a bit of a rant - about Dorothy Perkins.


I purchased a pair of jeans from there about a month a go - these to be exact and I'm far from happy with them! 


Over the years I have purchased many a pair of jeans from there and never had any problems with them - until now! And the problem being - colour transfer! 


When I first bought the jeans I noticed some transfer, which I put down to the fact that they were brand new so washed them on day one. Since then - on every occasion that I wear them, I have experienced colour transfer on everything that I wear. 


These pair of jeans have been wash so many times - pretty much every time I wear them thanks to the fact that everything I wear turns blue, so I would of expected by now that they would be ok to wear, but still no!


The one thing that has really annoyed me - and is going to cost me a fortune to try and sort out, are my uggs. The colour transfer has absolutely ruined!






I contacted Dorothy Perkins about this and their response was pretty much 'Unfortunately, our labelling states that denim washes are prone to colour transfer' - Yes I agree, when new, I would expect some colour transfer, but after a months wear and washing, I would honestly of thought by now there would be no colour transfer. I have the same pair which I have never had this problem with, and other jeans from DP's that this has never happened.


They also said that their labeling does not recommend to wear them with light coloured clothing - hmmmmmmm, after looking at their website and seeing that every pair of jeans is advertised with a light coloured top, how can they say not to wear them with one - false advertising?!? Misleading customers - I think so!





If I'm totally honest, I'm really disappointed with the response from Dorothy Perkins - I really would have expected a bit more compassion and better customer service!


Have you ever had any problems with colour transfer? Dorothy Perkins? I can honestly say that I won't be purchasing jeans from here ever again, and if I'm totally honest, I'm so disappointed with the whole service that I think I'll be very reluctant to shop in there for anything! 



4 comments:

  1. Jeans i got from Dp over christmas are shite, my timberland boots at the bottom look excatly like ur boots! fuming, Dp said the same to me, not good enough is it

    ReplyDelete
  2. My friend had exactly the same problem with some DP jeans and she took them back and got an exchange although i'm not sure if she's happy with the ones she has now. DP really need to sort out how they make the jeans and improve their customer service as their response to you was rubbish! xx

    ReplyDelete
  3. My friend had exactly the same problem with some DP jeans and she took them back and got an exchange although i'm not sure if she's happy with the ones she has now. DP really need to sort out how they make the jeans and improve their customer service as their response to you was rubbish! xx

    ReplyDelete
  4. Jeans i got from Dp over christmas are shite, my timberland boots at the bottom look excatly like ur boots! fuming, Dp said the same to me, not good enough is it

    ReplyDelete

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